Easter Holiday 2023

Online appointment booking:

Remember if you are experiencing a life threatening emergency please call 911 or go to your nearest emergency room. Online appointment booking is not appropriate for emergencies.

Registered patients can book appointments with their family physician online starting October 2022. See below the list of providers who have online access available. You can access online appointment booking by clicking the BOOK NOW link on our site. Patients who already use Medeo will be able to login to book an appointment and to see updates on their appointment requests.

Online appointments will be reviewed within 24 business hours (Monday to Friday) of being submitted. You must book with your family physician; you cannot book with another physician in our clinic. When booking, review all appointment options to ensure you are picking the most appropriate one for your circumstances. Lastly, please provide accurate detail for your appointment to ensure we have enough time and resources for your visit.

Children or elderly patients? Their accounts can be managed by a parent/guardian or family member. They need their own account either with their own email or an alias. Please see https://qhrtechnologies. force.com/patient/s/ for information on setting up dependant accounts.

Please know appointments will not be accepted if:

• you book with a doctor other than your own
• you book the wrong appointment type to get a sooner appointment
• you book an appointment requesting virtual care
• in these cases, your request will be declined and you will have to book again

Do not worry, we know this process is new; by providing detail in your appointment request, staff will be able to ensure your appointment is appropriately booked. If your appointment needs an adjustment we will call you to better schedule it. i.e. you booked a general appointment by mistake instead of a well child visit.

Note: In order to ensure fair access for our patients, we are currently not offering same day appointments online. Please continue to call the office for a same day appointments. If you are not clear on what type of appointment you should book, you can ask our staff when you call or when you are in.

Online appointment booking status:

COVID-19 Vaccine:

COVID-19 vaccines continue to be administered through the Brant County Health Unit (BCHU) clinics or pharmacies. We do not have COVID-19 vaccines.

Registration is available online for first, second, booster and bivalent doses at www.bchu.org/COVID19Vaccines. You can book via phone at 519-753-4937 ext. 416 if you do not have a computer or someone to help you book online. The booking site also provides up to date information on walk-in vaccine eligibility.

Virtual Care:

In person appointments are preferred by the physicians to expedite your healthcare. You may have the option of a phone or video appointment but staff will let you know when you book if you can do virtual. Our receptionists are aware of our physicians’ options for virtual care. Virtual care cannot be booked via online appointment booking.

Dr. Norris

If you wish to stay at Avenue Medical Centre and have not heard about your physician please contact the office either via phone at 519-753-8666 or email to info@avenuemedical.ca

We have done our best to ensure families are assigned to the same physician. Should an error be made and you be assigned to a different physician than your spouse or dependent children please contact us immediately to correct this.

We thank all those patients who have patiently awaited the news and are very happy we are able to ensure your continued care at Avenue Medical Centre.